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Welcome to your holiday cottage!

We hope you enjoy your holiday. In this document, you will find tips on how to ensure that you have a great holiday.  You can find the same information in the folder available in the cottage.

The cottage/flat is available from 16.00 on the day of arrival until 12:00 on the day of departure, unless otherwise specified in the booking confirmation. If you notice any deficiencies, or if you have complaints about the cleanliness of the cottage, please immediately call the person responsible for the cottage’s maintenance. The relevant contact information can be found in the booking confirmation you have received. Complaints made afterwards will not be acknowledged.

Cleaning instructions

Please note that the accommodation price does not include final cleaning services, unless otherwise specified or agreed. 

 WHEN CARRYING OUT THE FINAL CLEANING, PLEASE TAKE CARE OF, AT A MINIMUM, THE FOLLOWING TASKS:
 • air pillows and duvets 
 • vacuum the floors and carpets, mop the floor 
 • do the dishes and put everything back in its place in the kitchen 
 • clean the sink, oven, fridge, microwave oven and all tables and worktops 
 • clean the toilet and wash basins 
 • clean the sauna and the bathroom 
 • take the rubbish out to the collection point 
 • put bottles and cans into a plastic bag and place them by the front door or take them with you 
 Please also make sure that the garden and the barbecue area/grill are tidy.

If you want to enjoy your holiday until the last minute, you can book final cleaning services by contacting the person responsible for maintenance at least 24 hours before your departure
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If you are staying at a cottage where pets are allowed, please remove all pet hair from indoors and pick up all pet waste from the garden. 

EVEN IF THE ACCOMMODATION PRICE INCLUDES FINAL CLEANING, OR YOU HAVE ORDERED IT AS AN EXTRA SERVICE, THE FOLLOWING TASKS ARE YOUR RESPONSIBILITY: 
 • do the dishes and put everything back in its place in the kitchen 
 • take the rubbish out to the collection point 
 • put bottles and cans into a plastic bag and place them by the front door or take them with you 
 • if you have ordered linen as an additional service, or if linen is included in the accommodation price, please stack the dirty linen and towels on one of the beds 
 • take any groceries you have brought with you, or put them in the bin 



General instructions

1. The standard temperature in the cottage is approximately 20–22 ºC. When adjusting the underfloor heating, please note that it will take at least 12 hours before the selected temperature is reached. Do not dry clothes or other items on top of the electric heaters, as it creates a fire hazard.

 2. There is only a limited amount of warm water available, so please use it sparingly. In most cottages, water is heated during the night.

 3. When the electric sauna is on, some heating appliances may automatically switch off. For this reason, please switch the sauna heater off immediately after use, and note that it may not be possible to use all electric appliances at the same time. Adding fragrance oils or equivalent products to the sauna heater is forbidden. Do not dry your clothes in the sauna, as that causes a fire hazard.

 4. Dishwashing liquid used for hand washing the dishes must not be used for the dishwasher – use automatic dishwasher detergents only. Rinse the dishes before placing them in the dishwasher. The dishwasher must not be opened while it is running. Turn on the water supply to the dishwasher before starting the machine.

5. Turn on the water supply to the washing machine before starting the wash cycle. 

6. Candles and outdoor candles can only be burned on fireproof surfaces. The grill must be emptied and cleaned appropriately. Please ensure that fire safety is taken into account at all times. 

7. Smoking is strictly prohibited indoors. 

8. Please close all windows and doors after airing out the cottage. 

9. Please move furniture back to its original place if you have rearranged it. 

10. Cottages located by water: pull the rowing boat to the shore, or otherwise attach it properly. Place the oars inside the boat. Bring the life jackets inside. We recommend that life jackets are worn when boating. 

11. In the event that something was broken during your stay, please inform the person responsible for maintenance. Agree on compensation with the maintenance responsible before your departure. 

12. Please note that your accommodation reservation does not include sheets, towels and final cleaning, unless otherwise agreed and specifically stated in the booking confirmation. Beds must not be used without linen: contact the person responsible for maintenance if you wish to rent linen. 

Turn off the lights, close the windows and lock the doors when you leave. Leave the settings for heating and ventilation as they were when you first arrived (please do not turn off the heating, because in the wintertime, for example, the cottage pipes may freeze if the heat is off). 

Please contact the person responsible for maintenance if you need any additional information regarding the cottage. In the event that appliances are broken due to misuse, the customer is liable for damage. Always ask if you are not sure how to use an appliance.

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Using an electric sauna

Before turning the sauna heater on, inspect the sauna room. Make sure that the sauna windows and doors are closed and that there is no laundry or other items on the sauna heater. 

TURNING ON THE SAUNA HEATER: the sauna heater is equipped with a timer that has the following options:

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0: the current power is off; the heater is not warming up. 
Range of 1–4 hours (A): the resistors are switched on, the sauna heater starts to heat immediately, and it will stay warm for the selected number of hours (h). 
Range of 1–8 hours (B): preselected time after which the heater is switched on. For example, setting the sauna heater to ‘4’ will make it activate in four hours, and it will stay warm for four hours unless the heater is manually switched off earlier. 

TEMPERATURE: use the switch to adjust the thermostat.

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You will find the level suitable to you by experimenting. Start your experiment from the maximum temperature. In the event that the temperature in the sauna goes up too high during your sauna session, turn the temperature controller slightly counter-clockwise. Please note that even a slight change may cause a significant change in temperature. The most pleasant temperature for taking a sauna is between 65 and 80 °C.

While the sauna heater is being heated up, the electric heaters inside the cottage/flat may automatically switch off. In order to have the electric heaters switch on again, please switch the sauna heater off right after use. 

THROWING WATER ON THE HEATED STONES: the air in the sauna gets dry when the sauna is heated up. For this reason, it is necessary to increase air humidity by throwing water on the heated stones of the sauna heater. You will find the suitable temperature and air humidity levels by experimenting. No other liquids except water can be thrown on the sauna heater. 

SWITCHING THE SAUNA HEATER OFF: turn the switch counter-clockwise to 0.

Heating up a sauna that has a wood-fired sauna stove

Inspect the sauna room before heating up the sauna. Make sure that the sauna windows and doors are closed and that there is no laundry or other items on the sauna heater. 

HEATING THE SAUNA STOVE 

1. If the sauna stove is equipped with a water tank, fill it up. The water tank is meant for warming water for washing up, so do not add shampoo or soap into the tank.
 2. Check that the damper(s) of the sauna stove is (are) in the fully open position.
 3. Open any air channels (such as the ash drawer or other air holes).
 4. Place dry, small firewood on the grate, leaving some space between them for the air to circulate.
 5. Place kindling, such as a handful of small sticks, birch bark, or some sheets of newspaper on top of/under the wood.
 6. Light a fire.
 7. Once the fire is going, you can close the air holes of the furnace, if feasible.
 8. Add more wood as needed during the heating process and while taking the sauna, so that the temperature of the sauna stove and stones remains at an appropriate level.
 9. The most pleasant temperature for taking a sauna is between 65 and 80 °C.

THROWING WATER ON THE SAUNA STOVE

 The air in the sauna gets dry when the sauna is heated. For this reason, it is necessary to increase air humidity by throwing water on the heated stones of the sauna heater. You will find the suitable temperature and air humidity levels by experimenting. No other liquids except water can be thrown on the sauna heater.

Please contact the person responsible for maintenance, if you have any questions regarding the heating of the sauna stove.

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Using the fireplace

1. Make sure the range hood is not on.
 2. Make sure that the damper(s) of the fireplace is/are in the fully open position.
 3. Open any air channels (such as the ash drawer or other air holes).
 4. Place small, dry pieces of firewood vertically or horizontally on the grate, leaving some space between the wood for air to circulate.
 5. Place kindling, such as a handful of small sticks, birch bark, or some sheets of newspaper on top of/under the wood.
 6. Light a fire.
 7. Once the fire is going, you can close the air holes, if feasible.
 8. When you reload the fireplace, you can use thicker wood than those used when you first started the fire.
 9. Close the damper(s) only when the charcoal in the fireplace is no longer smouldering.

Please do not chop wood inside the cottage but chop it, e.g., in the shed on a block of wood. Chopping wood inside may damage the flooring. Please contact the person responsible for maintenance, if you have any questions regarding the heating of the sauna stove.

Operating instructions for the gas cooker

1. Open the cylinder valve.
 2. Press the control knob on the gas cooker down and turn it to the left (while keeping it pressed down).
 3. Ignite.
 4. Keep the control knob pressed down for approximately 15 seconds, so that the safety switch has time to warm up.
 5. Once you finish cooking, turn the cooker off and clean it.
 Close the cylinder valve during the night and upon your departure.

Safety

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Please read the applicable safety instructions: 
 • fire detectors 
 • first-aid extinguishing equipment 
 • emergency exits 
 • operating instructions for appliances 

MAKING AN EMERGENCY CALL: call 112 if someone’s life, health or property is in immediate danger!

• Give your name and phone number to the person answering the emergency call. 
 • Explain what has happened: personal injury, fire, water damage, other dangerous situation. Are there some special hazards?
 • Give the exact address: municipality and street address. If necessary, provide the coordinate information for your location. Provide driving directions and guidance.
 • Answer any questions the emergency support representative asks you, and do not hang up before you receive permission to do so.

FIRE. If a fire alarm goes off, or you detect smoke, take the following actions:

• locate the origin of the fire 
 • assess the situation and decide which actions must be taken 
 • delegate tasks among people who are present at the site 

Rescue
 • all those in imminent danger

Extinguish
 • fire blanket, portable fire extinguisher (if available) 
 • water bucket (do not touch a wet electrical appliance, if you used water to extinguish it)

Call 112
 • provide notification of a fire, even if it has been extinguished

Limit 
 • close all doors, windows and hatches when you leave the building 

Exit 
 • familiarise yourself with exit doors and emergency exits in advance, so that you will know where they are in case of an emergency 

Guide 
 • guide the rescue department/ambulance to the right location 

ACCIDENT OR SEIZURE 

Examine the patient 
 • Check their breathing: listen next to the patient’s mouth, feel with your hand 
 • Loosen any tight clothing, arrange fresh air 
 • Check if the patient can communicate 
 • Check for any injuries 

Notify 
 • Call 112 
 • Make the call next to the patient and let the patient talk, if possible 

Administer first aid according to needs 
 • Act according to the instructions provided by the emergency exchange 
 • Calm the patient and stay with the patient

Public right of access in Finland

The public right of access refers to the right to use nature, and it applies to everyone living or staying in Finland regardless of the ownership or occupancy of the area.

Landowner permission is not required in order to use the public right of access, and there are no fees applied to the right. However, the use of the public right of access must not cause damage or disturbance. 

The public right of access is a generally accepted Finnish custom, and it is based on various legal provisions. The public right of access also applies to foreign citizens.

You may: 

• walk, ski, cycle or ride freely in natural areas that are not private yards. There is no public right of access through fields and other cultivated areas that may be damaged if crossed. 
 • stay temporarily in areas accessible under the public right of access – for example, you can stay overnight in a tent, as long as you keep a reasonable distance to houses 
 • pick wild berries, mushrooms and flowers 
 • go angling and ice fishing 
 • use bodies of water for swimming, washing and passage; this also applies to ice-covered water areas in winter 
 Please do not trespass: stay at least 100 m from cottages, yards, private shores, saunas and piers. 

You must not: 

• cause disturbance or damage to other people 
 • disturb or damage bird nests and nestlings 
 • disturb reindeer or game animals 
 • cut down or damage standing trees, collect dry or fallen trees, sprigs, moss or other soil material from someone else’s land 
 • make an open fire on someone else’s land unless there is a compelling need 
 • violate the privacy of people’s homes, for example, by setting up a camp too close to houses (within 100 m), or by being noisy 
 • drop or leave litter 
 • drive motor vehicles off road without the landowner’s permission 
 • fish or hunt without the relevant permits 
 • disturb marked fish traps

Lomarengas contact information

In case you have any questions, do not hesitate to call the Lomarengas customer service at +358 306 502 502, weekdays Mon–Fri 8:30–17:00 and Saturdays 10:00–18:00.  In addition to the standard hours, the on-call customer service of Lomarengas can be reached at times defined in the booking confirmation. Our on-call customer service can be reached at +358 400 425 739. Applicable call charges are as follows: EUR 0.0828/call + EUR 0.032/min from landlines, EUR 0.192/min from mobile phones.

Please make sure you have the code number of the cottage or the reservation number available before you call.

 Enjoy your cottage holiday!

 

Contact Information:

Oy Lomarengas Ab Ltd
Sörnäisten rantatie 29
FI-00500 Helsinki
Suomi

Telephone service on workdays Mon-Fri 8:30-17 (+ 02:00)
On Saturdays 10-18 (+ 02:00)
Telephone +358 306 502 502

Call charges from Finnish landline 8,28 c/call + 3,2 c/min
Call charge from Finnish mobile phone. 19,2 c/min